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Privacy Policy

Last Updated: November 13, 2024

Introduction

At Homevy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our services, or engage with us. By accessing Homevy’s website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect various types of personal information to provide, improve, and secure our services. This includes:

Personal Information Provided by You

  • Account Information: Name, email address, phone number, address, and other details required for registration
  • Booking Information: Payment information, stay preferences, and identification documents needed for bookings.
  • Contact Information: Information shared when you communicate with us through customer support, inquiries, or feedback.

Information Collected Automatically

  • Usage Data: IP address, browser type, device type, operating system, and pages visited.
  • Cookies and Tracking Technologies: Information from cookies, web beacons, and similar technologies to enhance user experience and analyze website usage.

Information from Third Parties

We may receive information from third-party service providers, such as payment processors, social media platforms (if you choose to link accounts), or property owners.

How We Use Your Information

We use your information for the following purposes:

  • Account Management: To create, manage, and secure your account.
  • Booking and Payment Processing: To handle reservations, payments, and confirmations for property rentals and guest services.
  • Customer Support: To respond to your inquiries, requests, and feedback.
  • Personalization: To offer personalised experiences, such as tailored recommendations or customised content.
  • Marketing Communications: To send promotional materials, updates, and special offers. You can opt out of marketing communications at any time.
  • Legal Compliance and Security: To comply with legal obligations, enforce policies, detect and prevent fraud, and protect our website, users, and partners.

Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your information with the following entities:

Service Providers

We share information with trusted third-party service providers to perform business operations, such as payment processing, customer support, marketing, and website analytics.

Property Owners and Managers

For booking purposes, certain information may be shared with property owners or managers to facilitate check-ins, manage bookings, and handle any issues during your stay.

Legal Compliance

We may disclose your information as required by law, such as in response to a subpoena or other legal requests, to protect our rights or those of others, and to ensure public safety.

Business Transfers

If Homevy is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify users of any such change in ownership or control of personal information.

Cookies and Tracking Technologies

Homevy uses cookies and similar technologies to provide a better experience and analyze website traffic.

Managing Cookies

You can manage or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

Data Security

We use appropriate security measures to protect your personal information, including encryption, access controls, and regular security audits. While we strive to protect your data, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal and regulatory requirements. After this period, we will securely delete or anonymize your information.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal information, subject to legal exceptions.
  • Restriction: Request restriction of processing of your personal information in certain circumstances.
  • Data Portability: Request a copy of your data in a commonly used format.
  • Opt-Out of Marketing: Opt out of marketing emails by using the unsubscribe link or contacting us.

To exercise these rights, please contact us at [email address]. We may need to verify your identity before processing your request.

Children’s Privacy

Homevy does not knowingly collect personal information from children under the age of 18. If we become aware that a child’s information has been collected without parental consent, we will take steps to delete that information.

International Data Transfers

If you are located outside of the United Arab Emirates, please note that your information may be transferred to, stored, and processed in the UAE. By using our website, you consent to this transfer and understand that data protection laws in the UAE may differ from those in your country.

Changes to This Privacy Policy

Homevy may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, and other factors. We will post the updated policy on our website with the “Last Updated” date, and you are encouraged to review it periodically.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

  • Email: chat@homevy.com
  • Phone: +971-50-146-1100
  • Address: I Rise Tower - 22C - 03, Hessa St, Barsha Heights, Dubai, UAE